General Terms and Conditions
Online store www.sacslab.com
I. Introductory Provisions and Definitions
1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) govern the legal relations between the company:
Business Name: SACSLAB s. r. o.
Place of Business: Kopčianska 10, Bratislava – mestská časť Petržalka 851 01, Slovakia
Registration: The company is registered in the Commercial Register of the District Court Bratislava III, Section Sro, File No. 177262/B.
ID: 56 157 169
VAT ID: 2122219088
VAT Registration Number: SK2122219088
Bank Account: SK11 0900 0000 0052 1668 0466
The seller is a VAT payer (Value Added Tax) (hereinafter referred to as “Seller”) and every person who is a Buyer of goods or services offered by the Seller on the Seller’s website and who acts as a consumer under the relevant provisions of these General Terms and Conditions and applicable laws defining consumers within the valid legislation of the Slovak Republic, in particular the following laws: Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a contract concluded remotely or a contract concluded outside the Seller’s premises in the valid version; Act No. 250/2007 Coll. on consumer protection in the valid version; Act No. 22/2004 Coll. on electronic commerce in the valid version; Act No. 40/1964 Coll. Civil Code in the valid version; and Act No. 250/2007 Coll. on consumer protection in the valid version.
1.1.1. Email and telephone contact for the Seller is:
Email: info@sacslab.com
Phone: +421 950 77 55 00
1.1.2. The address for sending written complaints, withdrawals from contracts, etc., is:
Kopčianska 10, Bratislava – mestská časť Petržalka 851 01, Slovakia
1.2. These General Terms and Conditions regulate the legal relations between Buyers who are consumers and the Seller.
1.3. The term “Online store” is identical to the terms “Electronic store” and “Website.”
1.4. A Buyer is any person (individual or legal entity) who has sent an order, mainly through the Seller’s website or other remote communication methods.
1.5. A consumer is a Buyer who is a natural person and who, when concluding a purchase contract through the Seller’s website, does not act within the scope of their business activity.
1.6. Contractual relations (as well as other legal relations that may arise from contractual relations) with Buyers who act as legal entities or individuals – entrepreneurs acting within their business activities are governed by the provisions of Act No. 513/1991 Coll. Commercial Code in the valid version.
1.7. A contract concluded remotely refers to a contract between the Seller and the consumer concluded and agreed exclusively through one or more means of remote communication without the simultaneous physical presence of the Seller and the consumer, mainly through the Seller’s website or other remote communication methods.
1.8. The term “Purchase contract” includes both the contract for products and the contract for service provision, as defined in these General Terms and Conditions.
1.9. Products (hereinafter also referred to as “Items” or “Goods”) are goods or services intended for sale and are published on the Seller’s website.
The term “Goods” refers to consumable goods sold through the website www.sacslab.com or published via catalog on social networks Instagram and Facebook.
1.10. The Seller is also the operator of the electronic system through which the website on the domain www.sacslab.com is operated.
1.11. The competent authority supervising consumer protection law compliance is:
Central Inspectorate of the Slovak Trade Inspection
Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27
Phone: +421 2 58 27 21 72
Email: info@soi.sk
Web link for submitting complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi
1.12. Complaints or suggestions can also be addressed directly to the Seller at the address mentioned in section 1.1.2. of these GTC. The Seller recommends that, for faster resolution, complaints and suggestions be sent to the Seller’s email: info@sacslab.com. Any complaint or suggestion will be reviewed and resolved by the Seller within 10 business days of receipt. The Seller will inform the Buyer of the resolution in the same manner in which the complaint or suggestion was submitted.
1.13. Pursuant to §3 para. 1 letter n) of Act No. 102/2014 Coll., the Seller informs the consumer that there are no special relevant codes of conduct that the Seller has committed to follow. A code of conduct refers to an agreement or set of rules that define the Seller’s conduct and which the Seller has committed to adhere to in relation to specific commercial practices or sectors if not established by law or other public administration legal regulation.
II. Product Order – Conclusion of the Purchase Contract
2.1. A proposal to conclude a purchase contract from the Buyer is the submission of a product order by the Buyer, mainly through the Seller’s website or other remote communication methods.
2.2. The purchase contract between the Buyer and the Seller is concluded upon the delivery of an order confirmation from the Seller to the Buyer. The Buyer submits the order as described in section 2.1 of these GTC. The order confirmation is sent electronically to the email address chosen by the Buyer during the order creation process.
2.3. The purchase contract is concluded for a fixed period and terminates mainly upon the fulfillment of all obligations by both the Seller and the Buyer.
2.3.1. The purchase contract may also terminate in other cases defined by Slovak law, especially through an agreement between the parties or withdrawal from the contract by the consumer.
2.4. The Seller informs the Buyer that when placing an order, the Buyer is obliged to make payment in the manner chosen by the Buyer.
III. Terms of Sale
3.1 Registered Customers
Products can only be purchased by registered customers. A registered customer is an individual who has created an account on our website and agrees to our terms of use. Before placing an order, registration and login to the account are required. Registration becomes valid only after our approval.
3.2 Registration Conditions
When registering, the customer is required to provide accurate, up-to-date, and complete information. If false or outdated information is detected, the seller reserves the right to cancel the registration or refuse to process the order.
IV. Purchase Price and Payment Terms
4.1. The price of goods and services ordered through the Seller’s Website (hereinafter referred to as the “purchase price”) is indicated separately for each product and is valid at the time the order is placed by the Buyer.
4.2. The primary currency is the euro (EUR).
4.3. The purchase price of goods or services listed on the Seller’s Website is the total price of the goods or services, including all applicable taxes, and is clearly stated on the Seller’s Website.
4.3.1. The purchase price does not include shipping costs or any other costs related to the delivery of the products.
V. Payment Methods
5.1. You can pay for goods and services on the Seller’s Website using the following methods:
5.1.1. Payment by card, cash on delivery – free of charge.
5.1.2. Payment by deposit or bank transfer to the Seller’s account – free of charge.
VI. Product Delivery
6.1. If the Buyer chooses cash on delivery as the payment method for the order, the Seller is obliged to fulfill the order and deliver the products to the Buyer no later than 30 days from the conclusion of the purchase contract in accordance with Clause 2.2. and subsequent clauses of these General Terms and Conditions.
6.1.1. If the Buyer selects a payment method other than cash on delivery, the Seller is obliged to fulfill the order and deliver the products to the Buyer no later than 30 days from the conclusion of the purchase contract in accordance with Clause 2.2. and subsequent clauses of these General Terms and Conditions, and after receiving full payment of the order price. If both conditions mentioned in Clause 6.1.1. are met (i.e., the purchase contract has been concluded and the full price of the order has been paid), the Seller is obliged to deliver the products within 30 days from the fulfillment of both these conditions.
The usual dispatch time by the Seller is 1 business day from the conclusion of the purchase contract or 1 business day from receiving the full payment of the order. If the product is not in stock, dispatch will take place within 4 business days.
6.2. The place of delivery of the ordered product is the address provided by the Buyer in the order.
6.3. The delivery of the product will be carried out either by the Seller’s own means to the Buyer (or to a person authorized by the Buyer to receive the product), or via third parties (courier or shipping companies).
6.4. The delivery is considered completed once the product has been accepted by the Buyer (or by a person authorized by the Buyer to receive the product).
6.5. The Seller may send the available goods to the Buyer immediately and deliver the remaining part of the order later within the delivery time stated in these General Terms and Conditions, provided that this does not cause additional costs to the Buyer and only if the Buyer agrees.
6.6. The Seller is obliged to deliver the products to the Buyer in the ordered quantity and quality along with the relevant tax documents and any other documents, if applicable, typical for the respective products or services.
VII. Product Acceptance
7.1. The risk of damage to the product and liability for any damage to the product passes to the Buyer upon proper acceptance, regardless of whether the Buyer accepts the product personally or through an authorized/appointed third party. The Seller recommends that the Buyer check the received order upon delivery.
7.2. Ownership of the products passes to the Buyer upon acceptance of the products at the delivery location specified by the Buyer.
7.3. The Seller is entitled to the proper and timely payment of the order price from the Buyer for the delivered goods.
VIII. Shipping – Methods of Delivery and Shipping Costs
8.1. Methods of delivery and shipping costs for ordered products:
8.1.1. Delivery Method: 8.1.1.1. Logistics warehouse
8.1.2. Shipping Cost: 8.1.2.1. The shipping cost via the logistics warehouse is determined individually based on the weight of the shipment. The exact shipping cost will be automatically calculated and displayed at the “Checkout” stage when completing the order.
IX. Withdrawal of the Buyer from the Purchase Contract without Stating a Reason
9.1. If the Seller has duly and timely provided the consumer with information on the right to withdraw from the contract pursuant to Section 3(1)(h) of Act No. 102/2014 Coll., the consumer has the right to withdraw from the distance contract or contract concluded outside the Seller’s premises within 14 days from the day of:
a) receiving the goods as specified in clause 9.1.1. of these GTC in case of contracts for the sale of goods,
b) concluding the contract for the provision of services, or
c) concluding the contract for the provision of digital content not supplied on a tangible medium.
9.1.1. The goods are considered received by the consumer at the moment when the consumer or a third party designated by them, excluding the carrier, takes over all parts of the ordered goods, or if:
a) goods ordered by the consumer in one order are delivered separately, at the moment of receiving the last delivered goods,
b) goods consisting of multiple parts or pieces are delivered, at the moment of receiving the last part or piece,
c) goods are delivered repeatedly over a defined period, at the moment of receiving the first delivered goods.
9.1.2. If the Seller provides the consumer with information under Section 3(1)(h) of Act No. 102/2014 Coll. only subsequently, but no later than 12 months from the commencement of the withdrawal period under clause 9.1., the withdrawal period expires 14 days after the date on which the Seller subsequently fulfilled the information obligation.
9.1.3. If the Seller fails to provide the consumer with information under Section 3(1)(h) of Act No. 102/2014 Coll. even within the additional period as per clause 9.1.2., the withdrawal period expires 12 months and 14 days after the start of the withdrawal period under clause 9.1.
9.1.4. The consumer may also withdraw from the contract for the delivery of goods before the commencement of the withdrawal period.
9.2. The consumer is obliged to send back or hand over the goods to the Seller or to a person authorized by the Seller to receive the goods no later than 14 days from the date of withdrawal from the contract. This does not apply if the Seller proposes to collect the goods personally or through an authorized person. The deadline is deemed to have been met if the goods were handed over for transport no later than on the last day of the period. (Section 10(1) of Act No. 102/2014 Coll.).
9.3. The consumer is obliged to notify the Seller of the withdrawal from the purchase contract no later than the last day of the set period. The withdrawal period is deemed to have been met if the notification of withdrawal was sent to the Seller no later than the last day of the period to the address of the Seller:
Kopcianska 10, Bratislava – Petrzalka district 851 01, Slovak Republic
This right may also be exercised by the consumer at any of the Seller’s business premises.
9.4. The consumer may exercise the right to withdraw from the contract with the Seller in written form or on another durable medium; if the contract was concluded orally, any clearly formulated statement of the consumer expressing their will to withdraw from the contract shall suffice (hereinafter referred to as “notice of withdrawal”).
9.4.1. If the consumer withdraws from the contract, any ancillary contract related to the contract from which the consumer has withdrawn is also canceled from the beginning. The consumer cannot be charged any costs or other payments related to the cancellation of the ancillary contract, except for the reimbursement of costs and payments specified in Section 9(3) and Section 10(3) of Act No. 102/2014 Coll., and the price for services if the contract involves the provision of services and the service has been fully provided.
9.5. Upon withdrawal from the contract, both parties are obliged to return the provided performances to each other. The consumer is only responsible for the diminished value of the goods resulting from handling the goods in a manner other than necessary to establish the nature, characteristics, and functioning of the goods. The consumer is not responsible for the diminished value if the Seller did not fulfill the information obligation under Section 3(1)(h) of Act No. 102/2014 Coll.
9.6. The consumer may use the model withdrawal form available on the Seller’s website to withdraw from the contract without giving a reason.
9.7. If the consumer withdraws from the contract under Act No. 102/2014 Coll., they bear the costs of returning the goods to the Seller pursuant to Section 10(3) of Act No. 102/2014 Coll., and if they withdraw from a distance contract, also the costs of returning goods which, by their nature, cannot be returned by post. This does not apply if the Seller agreed to bear the costs or if the Seller failed to fulfill the information obligation under Section 3(1)(i) of Act No. 102/2014 Coll.
9.8. The Seller is obliged to return all payments received from the consumer, including the costs of delivery, without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal. This is without prejudice to Section 8(5) of Act No. 102/2014 Coll.
9.9. Under Section 9(3) of Act No. 102/2014 Coll., the Seller is not obliged to reimburse the consumer for additional costs if the consumer has expressly chosen a delivery method other than the least expensive standard delivery method offered by the Seller. Additional costs mean the difference between the costs of the delivery method chosen by the consumer and the costs of the least expensive standard delivery method offered by the Seller.
9.10. Parcels sent as cash on delivery in case of withdrawal from the purchase contract will not be accepted by the Seller. We recommend that Buyers send parcels by registered mail or a similar method without indicating a cash on delivery amount.
9.11. When withdrawing from the contract, the consumer only bears the cost of returning the goods to the Seller or to a person authorized by the Seller to receive the goods, unless the Seller agrees to bear these costs or fails to fulfill the information obligation under Section 3(1)(i) of Act No. 102/2014 Coll.
9.12. Except for the obligations specified in paragraphs 1, 3 to 5, and Section 9(3) of Act No. 102/2014 Coll., the exercise of the right of withdrawal shall not result in any further costs or obligations for the consumer.
9.13. The right of withdrawal does not apply to goods and services specified in Section 7(6)(a) to (l) of Act No. 102/2014 Coll.
Specifically:
a) The provision of services, if the performance has begun with the express consent of the consumer and the consumer has declared that they have been duly informed that by giving this consent, they lose the right to withdraw from the contract after the service has been fully provided, and the service has been fully provided.
b) The sale of goods or services whose price depends on fluctuations in the financial market that cannot be influenced by the Seller and which may occur during the withdrawal period.
c) The sale of goods made according to the consumer’s specific requirements, goods made to measure, or goods intended specifically for one consumer.
d) The sale of goods that are subject to rapid deterioration or spoilage.
e) The sale of goods sealed in protective packaging that is not suitable for return due to health protection or hygiene reasons, and where the protective packaging has been broken after delivery.
f) The sale of goods which, by their nature, may be inseparably mixed with other goods after delivery.
g) The sale of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the contract, whose delivery may only take place after 30 days, and whose price depends on market fluctuations that the Seller cannot influence.
h) The performance of urgent repairs or maintenance explicitly requested by the consumer from the Seller; this does not apply to service contracts and contracts for the sale of goods other than spare parts necessary for repairs or maintenance, concluded during the Seller’s visit to the consumer’s premises, where the consumer did not order these services or goods in advance.
i) The sale of audio or video recordings, audiovisual recordings, or computer software sold in protective packaging, if the consumer has unsealed the packaging.
j) The sale of periodicals, with the exception of subscription contracts, and the sale of books not supplied in protective packaging.
k) The provision of accommodation services for purposes other than housing, transportation of goods, car rental services, catering services, or services related to leisure activities if the Seller undertakes to provide these services at a specific time or within a specified period.
l) The provision of digital content not supplied on a tangible medium, if the provision has begun with the consumer’s express consent and the consumer has declared that they have been duly informed that by giving this consent, they lose the right to withdraw from the contract.
Refund Terms:
9.14. In the event of withdrawal from the contract, the Seller shall return the funds to the consumer using the same payment method used by the consumer, unless otherwise agreed by the consumer.
9.15. When withdrawing from a contract concerning the sale of goods, the Seller is not obliged to refund payments under § 9 paragraph 1 of Act No. 102/2014 Z.z. until the goods have been delivered back to the Seller or the consumer provides proof of having sent the goods back to the Seller, unless the Seller proposes to collect the goods in person or via a person authorized by the Seller.
9.16. If the consumer withdraws from a service contract and had given express consent under § 4 paragraph 6 of Act No. 102/2014 Z.z. before the service commenced, the consumer is obliged to pay the Seller only for the services actually provided up to the date of delivery of the withdrawal notice. The price for the services actually provided shall be calculated proportionally based on the total agreed price in the contract. If the total agreed price in the contract is excessive, the price shall be calculated based on the market value of the provided services.
9.17. Consumer Is Not Obliged to Pay For:
9.17.1. Services provided during the withdrawal period, regardless of the extent of the services provided, if:
9.17.1.1. The Seller did not provide the consumer with the information under § 3 paragraph 1 letter h) or j) of Act No. 102/2014 Z.z.
9.17.1.2. The consumer did not give the Seller express consent to start the service before the expiry of the withdrawal period under § 4 paragraph 6 of Act No. 102/2014 Z.z.
9.17.2. Fully or partially provided digital content not supplied on a tangible medium, if:
9.17.2.1. The consumer did not give the Seller express consent to start the provision of digital content under § 4 paragraph 8 of Act No. 102/2014 Z.z.
9.17.2.2. The consumer did not declare that they were duly informed that by giving consent, they lose the right to withdraw from the contract, or
9.17.2.3. The Seller did not provide the consumer with confirmation according to § 6 paragraph 1 or paragraph 2 letter b) of Act No. 102/2014 Z.z.
9.18. If, based on a contract concluded outside the Seller’s business premises, the goods were delivered to the consumer’s home at the time of contract conclusion, and due to their nature, the goods cannot be returned by post, the Seller is obliged to arrange collection of the goods at their own expense within the period specified in § 9 paragraph 1 of Act No. 102/2014 Z.z.
Notice to the Buyer:
9.19. The Seller informs the Buyer that if the service provision is to begin before the expiry of the withdrawal period or if the Buyer requests the provision of the service before the expiry of the withdrawal period:
9.19.1. By giving consent to start the service provision before the expiry of the withdrawal period, the Buyer loses the right to withdraw from the contract after full performance of the service.
9.19.2. The Seller must have the express consent of the Buyer to start the service before the expiry of the withdrawal period and a statement that the consumer has been duly informed as set out in point 9.19.1 of these Terms and Conditions.
X. Alternative Dispute Resolution
10.1. If the consumer is not satisfied with the manner in which the Seller handled their complaint or believes that the Seller has violated their rights, the Buyer has the right to contact the Seller with a request for remedy. If the Seller rejects the consumer’s request or does not respond within 30 days from the date of its submission by the consumer, the consumer has the right to submit a proposal for alternative dispute resolution pursuant to § 12 of Act No. 391/2015 Z.z. on Alternative Dispute Resolution for Consumer Disputes, as amended. The competent authority for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact available at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another competent authorized legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk/, or directly at https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1).
The Buyer has the right to choose which of the listed alternative dispute resolution entities to approach. The Buyer may also use the online dispute resolution platform available at http://ec.europa.eu/consumers/odr/, or directly at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
Alternative dispute resolution may only be used by a Buyer who acts as a consumer when concluding and fulfilling the contract. Alternative dispute resolution only concerns disputes between the consumer and the Seller arising from or related to a consumer contract. It applies only to contracts concluded remotely. An alternative dispute resolution entity may reject the proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating the alternative dispute resolution process, up to a maximum of EUR 5 including VAT.
All additional information regarding alternative dispute resolution between the Seller and the Buyer – consumer arising from or related to the Purchase Contract as a consumer contract is available on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Z.z. on Alternative Dispute Resolution for Consumer Disputes, as amended.
XI. Final Provisions
11.1. The Seller reserves the right to amend these General Terms and Conditions. The obligation to notify of any changes in writing is fulfilled by publishing them on the Seller’s Website. In the case of changes to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of concluding the Purchase Agreement, until the agreement expires.
11.2. Contractual relations (as well as other legal relations that may arise from the contractual relationship) with natural persons who do not act within their business activity when concluding the purchase contract according to these General Terms and Conditions (consumers) are governed, in addition to the general provisions of Act No. 40/1964 Coll. Civil Code, as amended, also by specific regulations, in particular Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services Based on Distance Contracts or Contracts Concluded Outside the Seller’s Business Premises and Act No. 250/2007 Coll. on Consumer Protection.
11.3. These General Terms and Conditions form an integral part of the Complaints Procedure and the Privacy Policy of this Website. The documents – Complaints Procedure and Privacy Policy of this Website are published on the domain of the Seller’s Website.
11.4. These General Terms and Conditions become valid and effective upon their publication on the Seller’s Website www.sacslab.com.